Refund policy

We want you to be satisfied with your purchase. If something isn't right, here is how returns work at Gentleman's Cuts Supplies.

## Return window

You may return any product within 14 days of delivery or in-store collection, provided it is unopened, unused, and in its original packaging with all seals intact. For hygiene reasons, we cannot accept returns of opened or used grooming products, fragrances, or accessories.

## How to return

Contact us before sending anything back — WhatsApp any of our three shops or email us via the Contact page with your order number. You may return items by post or bring them to any of our shops: Ann Siang (Heritage House), Marina One, or Tanglin Mall. Return postage is at your cost unless the item arrived damaged or incorrect.

## Damaged or incorrect items

If your order arrives damaged, faulty, or not what you ordered, contact us within 7 days of delivery with a photo and your order number. We will replace the item or refund you in full, including any delivery charges.

## Refunds

Once we receive and inspect your return, we will confirm the outcome within 3 working days. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, the refund may take 5–10 working days to appear.

## Exchanges

Prefer a different product? Bring your unopened item to any of our shops within the 14-day window and we will arrange an exchange or store credit on the spot.

## Gift vouchers

Gift vouchers are non-refundable. They are valid for 12 months from the date of issue and redeemable for services and products at all three Gentleman's Cuts shops.

## Sale items

Unless faulty, items purchased on final sale are not eligible for return.

Questions? WhatsApp us or write via the Contact page — we reply within one working day.